Totally Unsatisfactory Visit
I and my wife recently had a very, very unpleasant stay at the NH Krystal Hotel property. I will never again stay at an NH Hotel property. If it had not been prepaid, we would have checked out after our first experience with the room safe and television "repair." Then when we checked out there were "phantom charges" on our invoice to include a cellular call that the hotel staff had made to the Operations Manager when I had requested to speak to him and the staff was trying to locate him. I never did speak to him on the phone. Later I asked to speak to the hotel General Manager, I was told that was impossible because he was to busy to handle minor problems.
The room safe was locked when we arrived in the room. The security staff arrived more than 30 minutes after initially called to open it. I later determined the room safe was malfunctioning and staff had to be called every time I wanted it opened.
While most of the television channels were clear, several including CNN-I were not. While I was out of the room, maintenance rectified the problem by making only the clear channels accessable. Therefore, CNN-I was no longer snowy, it was not accessable!
There were issues with the mini bar and room water that were issues at checkout.
I know mistakes can be made but the series of mis-steps seem to be a consistant pattern of intentional wrong doing.
The 5 Star rating is very misleading. The facility has 5 Star potential but is operating at a 2 Star level.
I would never stay at the NH Krystal again.
Written 1 year ago
