Occidental Allegro Nuevo Vallarta Category 5 stars

We have been twice and are going again in 2010. The service is top flight, the time share people are pests to be avoided as the salesmen "mislead". Food was better in 09 than 08. Rooms are in need of updates but are kept clean and neat. Like all places, there are things that could be better but the staff are so super that one ignores the small stuff. It's not 5 star but it is nice.

We just got back Jan 8, 2009. We had a wonderful time, except for a few issues. The assistant manager lady in the office just off from the front desk, was extremely rude to our relatives who came over for a visit. She needs to learn about customer relations. She had an opportunity to make a good impression for the hotel and most likely more business from family and friends, because of her rudeness this will not happen.

The rest of the Hotel staff are extremely friendly.
The people selling hotel time shares are very annoying both the ladies and the men.
We thought the food was 5 Star quality really very good.
The location is awesome, the best beach we have ever be at.
The hotel is in need of some updating/remodeling, which I understand is to begin in April 2009.
The elevators worked most of the time. The exercise room needs to be updated and air conditioned, and most of the equipment needs to be replaced.
Our room had new mattresses on the bed which was good. The air conditioner didn't work as much as we would have liked, and the windows don't open much, so it is difficult to air the room out.
We did very much enjoy the beach and spent 8-9 hours out there everyday.
Would we go back? We likely would if the above mentioned issues are resolved.

I would recommend this hotel as it is close to all amenities. We stayed there for 7 days in March of 2006 and thoroughly enjoyed ourselves. It is close to the flea markets and that was a lot of fun.