NH Krystal Category 5 stars

I and my wife recently had a very, very unpleasant stay at the NH Krystal Hotel property. I will never again stay at an NH Hotel property. If it had not been prepaid, we would have checked out after our first experience with the room safe and television "repair." Then when we checked out there were "phantom charges" on our invoice to include a cellular call that the hotel staff had made to the Operations Manager when I had requested to speak to him and the staff was trying to locate him. I never did speak to him on the phone. Later I asked to speak to the hotel General Manager, I was told that was impossible because he was to busy to handle minor problems.
The room safe was locked when we arrived in the room. The security staff arrived more than 30 minutes after initially called to open it. I later determined the room safe was malfunctioning and staff had to be called every time I wanted it opened.
While most of the television channels were clear, several including CNN-I were not. While I was out of the room, maintenance rectified the problem by making only the clear channels accessable. Therefore, CNN-I was no longer snowy, it was not accessable!
There were issues with the mini bar and room water that were issues at checkout.
I know mistakes can be made but the series of mis-steps seem to be a consistant pattern of intentional wrong doing.
The 5 Star rating is very misleading. The facility has 5 Star potential but is operating at a 2 Star level.
I would never stay at the NH Krystal again.

I stayed here for one week in nov. 2006. i had no complaints. everything was perfect. the grounds were well kept and beautiful, the service was excellant, the food was good, the room was good, the service was excellant, espescilly angel, oscar salvatore, and hector. when i go back, i am sure i will not even consider any other place. my stay at nh krystal was perfect. even the wedding.

I took my daughter and her boyfriend to NH Krystal for a 14 day stay at the end of March.On the very first night there, I broke my foot and ended up in my room for the first 2 days of my stay. When i finally ventured out, the waiters at Las Velas were absolutely superb. They made sure that I was taken care of, and that my foot was on ice at all times because i was too stubborn to get it casted! I am very appreciative for all that the wonderful staff at NH did for me to make my stay the best ever...even on a broken foot!!! I miss everyone there...and I am currently in the process of booking another visit!! I can't wait to go back!!

Be sure to go into town and take advantage of the great tours around the Bay. Enjoy true Mexico.

We recently returned from a wedding at Krystal. Upon checking in, we had to argue with the concierge about scheduling a two hour meeting with lunch or dinner as an extra feature.{we were allinclusive} When we were taken to our room by cart, it was three stories up in the old part. I am disabled and they were told this. There were knobs missing off the furniture, drawers that wouldn't close,a large mold spot in the bathroom and stains on the floor. The next day, we went back to the front desk and requested a new room on the ground floor and told of the problems with our room, which I am sure they were already aware of. We were then given a new villa,stayed for a week and everything was perfect in everyway. The wedding was just as the sun set on the beach,and very beautiful. The bartenders and waiters were very much fun and courteous. The food was outstanding. The bar hours could have been longer. The grounds were immaculate and it was not crowded. We will always stay here in the future and recommend it.

A/C was terrible. We stayed in the 2 room suite with our own pool. The bath tub was clogged and took 2 days to get repaired. The air did not work properly. Service was terrible . Our personal swimming pool had a return jet missing and the filter could not be used. So we could not use it. All inclusive service and meals were just cheap and horrible. Don't go there...not even one star.

Staff is so polite and helpful, rooms are very, very clean, spacious, and quiet and the beds are VERY comfortable. The swimming pools are excellent, not crowded and clean. All amenities of home. The whole compound is safe, very welcoming and spacious.