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Cancellation Policies for Condos
Cancellations become effective on the date that a written notice is received in our office, via Fax or e-mail, during regular business hours, excluding weekends and holidays. If a refund is due, according to our reservation cancellation policy, the credit card account will be refunded accordingly.
Should You Need to Cancel:
• Reservations for only one night are not refundable.
• 90 or more days prior to arrival date will be eligible for a 90% reimbursement.
• Cancellations 90- 46 days prior to arrival date will be refunded 50% of the deposit only for nights re-booked by another client. If your reservation cannot be re-booked, your deposit cannot be refunded.
•4 The deposit and balance are non-refundable for cancellations 45 days or less prior to arrival date.
• Cancellation for any holiday reservation that includes the week of any of the following holidays: (Christmas, New Year's, Easter, and US Thanksgiving, as well as the following Mexican National Holidays, any week including September 16th Independence, February 5th Constitution, March 21st, Semana Santa (Holy week April 1 to 7), and May 5th Cinco de Mayo) will result in the forfeit of the entire amount.
•No refunds will be given for checking out early.
Security Deposits
Some of the properties require a security deposit upon arrival for services not included in accommodations pricing. These may include phone calls, room service, towel deposit, or other services. Please check with the property manager or reservations staff upon arrival for their individual policy.
General Information
Vallartaonline.com Travel Services portrays the accommodation properties as they were at the time all contracts were originated with specified properties.
Therefore, Vallartaonline.com Travel Services has no responsibility for the conditions of the rental properties or problems arising there from. Vallartaonline.com Travel Services cannot be held responsible for any injuries, accidents, misfortune, theft or dissatisfaction of accommodation(s) property. If such a situation should occur, ALL questions or complaints regarding the property must be directed to the onsite property staff or property manager of said property.
If you are not satisfied with the actions of the property manager, you will need to speak with one of our reservations staff, please contact us right away. Monday- Friday 9:00am- 6:00pm, Central Standard Time, GMT-06:00, at 322-223-1127.
Premature departure from accommodation(s) will be treated as forfeited cancellation(s) and no refunds will be administered.
All clients are strongly urged to take out adequate traveler's insurance coverage to protect themselves against cancellation due to illness, flight cancellations, or emergencies.
In the unfortunate event that a traveler should become ill during vacation or find it necessary to cut the vacation short, all hospital, medical, accommodations and transportation expenses are the traveler's responsibility.
Should You Need to Cancel:
• Reservations for only one night are not refundable.
• 90 or more days prior to arrival date will be eligible for a 90% reimbursement.
• Cancellations 90- 46 days prior to arrival date will be refunded 50% of the deposit only for nights re-booked by another client. If your reservation cannot be re-booked, your deposit cannot be refunded.
•4 The deposit and balance are non-refundable for cancellations 45 days or less prior to arrival date.
• Cancellation for any holiday reservation that includes the week of any of the following holidays: (Christmas, New Year's, Easter, and US Thanksgiving, as well as the following Mexican National Holidays, any week including September 16th Independence, February 5th Constitution, March 21st, Semana Santa (Holy week April 1 to 7), and May 5th Cinco de Mayo) will result in the forfeit of the entire amount.
•No refunds will be given for checking out early.
Security Deposits
Some of the properties require a security deposit upon arrival for services not included in accommodations pricing. These may include phone calls, room service, towel deposit, or other services. Please check with the property manager or reservations staff upon arrival for their individual policy.
General Information
Vallartaonline.com Travel Services portrays the accommodation properties as they were at the time all contracts were originated with specified properties.
Therefore, Vallartaonline.com Travel Services has no responsibility for the conditions of the rental properties or problems arising there from. Vallartaonline.com Travel Services cannot be held responsible for any injuries, accidents, misfortune, theft or dissatisfaction of accommodation(s) property. If such a situation should occur, ALL questions or complaints regarding the property must be directed to the onsite property staff or property manager of said property.
If you are not satisfied with the actions of the property manager, you will need to speak with one of our reservations staff, please contact us right away. Monday- Friday 9:00am- 6:00pm, Central Standard Time, GMT-06:00, at 322-223-1127.
Premature departure from accommodation(s) will be treated as forfeited cancellation(s) and no refunds will be administered.
All clients are strongly urged to take out adequate traveler's insurance coverage to protect themselves against cancellation due to illness, flight cancellations, or emergencies.
In the unfortunate event that a traveler should become ill during vacation or find it necessary to cut the vacation short, all hospital, medical, accommodations and transportation expenses are the traveler's responsibility.